Privacy Policy

This Privacy Policy explains how Aspak Chicken Shop ("we", "us", or "our") collects, uses, shares, and protects your information when you use the Poiser Fresh Chicken mobile application (the "App") to order chicken, eggs, spices, and related products. By creating an account or using the App, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect only the information needed to operate our ordering and delivery service.

a) Information you provide directly

• Phone number — used to create and verify your account through phone OTP authentication, log you in, and contact you about your orders.
• Delivery address details — apartment/flat number, building name, area, address notes, and other delivery instructions you provide so we can deliver your order accurately.
• Order information — the products you select, quantities, order amount, order status, and order history.
• Account deletion requests — information needed to verify and process your account deletion request.

b) Location information

• Approximate or precise device location — only if you allow location access. We use this to show your current location on the map while you add or confirm a delivery address.

Location access is optional. If you do not allow location access, you can still enter your delivery address manually.

c) Information collected automatically

• Device and push notification token — used to send order updates and optional daily rate or product update notifications.
• Usage, analytics, and diagnostic data — basic app activity, performance information, analytics events, and crash logs used to keep the App stable, understand how the App is used, fix bugs, and improve performance.
• Identifiers — device, installation, or account identifiers used to link your account, orders, notifications, and app activity.

2. How We Collect Your Information

• Directly from you when you register, verify your phone number, add a delivery address, place an order, or request account deletion.
• From your device when you allow location access, enable notifications, or use the App.
• Through trusted service providers that help us authenticate users, deliver notifications, monitor crashes, and operate the App.

3. How We Use Your Information

4. Payment Method

Poiser Fresh Chicken currently supports cash on delivery only. We do not collect, process, or store debit card, credit card, bank account, UPI, wallet, or online payment details in the App.

5. Notifications

We may send push notifications and in-app messages for transactional updates, such as order confirmation, delivery status, and service-related messages. We may also send optional daily rate, product availability, or promotional updates. You can disable push notifications at any time from your device settings without affecting your ability to place orders.

6. Sharing Your Information With Third Parties

We do not sell your personal data. We share information only when needed to operate the service, provide delivery, or comply with law.

• Delivery personnel — receive your delivery address, phone number when needed for delivery coordination, and order details to complete delivery.
• Firebase Phone Authentication — helps verify your phone number through OTP authentication.
• Firebase Cloud Messaging — helps deliver push notifications such as order updates and daily rate notifications, if enabled in the App.
• Firebase Crashlytics — helps monitor crashes, performance issues, and app stability.
• Firebase Analytics — helps us understand basic app usage, improve features, and measure app performance.
• Google Maps — helps display the map and show your current location while adding a delivery address, only when you allow location permission.
• Legal authorities — when required by applicable law, court order, regulation, or government request.

7. Data Retention

We keep your account information while your account is active. If you request account deletion, we will process your request and delete your personal information from our active database within 30 days after the request is submitted and verified.

Some limited information may be retained for a longer period if required for legal, tax, accounting, fraud-prevention, dispute-resolution, security, or regulatory purposes. When information is no longer needed, we delete or anonymize it securely.

8. How to Revoke Consent & Manage Your Data

• Location access: You can allow or deny location permission from your device settings. If disabled, you can still manually enter your delivery address.
• Notifications: You can disable push notifications at any time from your device settings.
• Delivery address: You can edit or remove saved address details in the App, where available.
• Withdraw consent or request help: Contact us using the details in the Contact Us section.

9. How to Delete Your Account & Data

You can request deletion of your account and associated personal data directly inside the App from the account or settings section. After you submit a deletion request, we may verify the request to protect your account from unauthorized deletion.

Once your request is verified, we will delete your personal information from our active database within 30 days, unless we are required to retain certain information for legal, tax, accounting, fraud-prevention, dispute-resolution, security, or regulatory purposes.

If you cannot access the App, you may contact us at devwithdelta@gmail.com using your registered phone number to request assistance.

10. Data Security

We use reasonable technical and organizational measures to protect your information. Personal data sent between the App and our servers is encrypted in transit using HTTPS/TLS, where applicable. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

11. Children's Privacy

The App is not intended for children under 13 years of age, or the minimum legal age required in your region. We do not knowingly collect personal data from children. If you believe a child has provided personal data to us, please contact us so we can take appropriate action.

12. Your Rights

Depending on your location, you may have rights to access, correct, delete, restrict, or object to the processing of your personal data. To exercise these rights, contact us using the details below or use the available options inside the App.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date and, where appropriate, by providing an in-app notice.